Legal
Privacy & Legal
How 360Wonder collects, uses, and protects your information — for our website, the AppCarousel app, our terms of use, and our cookie policy.
Privacy Policy — Core Services
This Privacy Notice explains how we collect and use personal information via this website and explains your rights regarding your information. By visiting, accessing or using our contact facilities, you expressly consent to our collection, storage and use of your information as described in this policy.
Our contact details
The type of personal information we collect
We currently collect and process the information, including personal identifiers, contacts and characteristics (for example, name and contact details, including addresses, telephone numbers and email addresses). Due to the nature of our services we will also hold images of our clients and third parties in attendance at recorded events.
How we get the personal information and why we have it
All personal information we process is provided to us directly by you for one of the following reasons:
- As a potential client making enquiries regarding our services via our website or social media channels.
- As an existing client who has commissioned our services.
We may also receive personal information indirectly from associated providers of similar services. We use the information that you have given us in order to deliver the services you request. Occasionally, we may use your information to inform you of other potential services that may be of interest to you or for market research purposes. We may share this information with third party service providers but only where they are providing services to us to support your project.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are your consent and a contractual obligation. You are able to remove your consent at any time by contacting [email protected].
How we store your personal information
Your information is securely stored electronically only. No paper records are maintained. We keep contact details of customers who have contracted or commissioned our services for a period of six years from the latest completed commissioned financial year end. We keep contact details of other potential customers expressing interest in our services for a maximum period of three years from the date of the last enquiry. We will then dispose of your information.
Your data protection rights
Under data protection law, you have the following rights:
Right of access
You have the right to ask us for copies of your personal information.
Right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at the address or email address above if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the email or address above. You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner's Office (ICO)